سياسة الإرجاع والاستبدال
Return & Exchange Policy

📋 Return & Exchange Conditions

To ensure your return or exchange request is accepted, the following conditions must be met:

• Unused: Product must be unused and in its original condition
• Original Packaging: Product must be in its original packaging with all accessories
• Undamaged: Product must not be damaged, broken, or scratched
• Time Frame: Return request must be submitted within 14 days of delivery

💰 Refund Policy

If your return request is accepted:

• Full refund of the product price will be issued
• Refund will be made using the original payment method
• Refund processing time: 5-10 business days after we receive the returned product
• Original shipping costs are non-refundable

🚚 Return Shipping Costs

Return shipping costs vary depending on the reason for return:

Shurfa covers shipping costs in the following cases:

• Defective or damaged product received
• Wrong or different product received
• Manufacturing defect

Customer covers shipping costs in the following cases:

• Change of mind or no longer wanting the product
• Requesting a different size or color
• Any other reason not related to product defect

🔄 Exchange Policy

You can exchange your product for another product of equal or higher value (paying the difference) in the following cases:

• Wanting a different size
• Choosing a different model
• Exchanging for a completely different product

Note: The same return conditions mentioned above apply to exchanges.

❌ Non-Returnable Products

Unfortunately, the following products cannot be returned:

• Used products or planters with plants already planted
• Products damaged due to misuse
• Custom-made or personalized products (if applicable)

📞 How to Request a Return or Exchange

To submit a return or exchange request, please follow these steps:

1. Contact us via WhatsApp or email
2. Send clear photos of the product along with your order number
3. Explain the reason for return or exchange
4. Wait for approval from our customer service team (within 24 hours)
5. Pack the product safely and ship it to the provided address

⚖️ Your Consumer Rights

This policy complies with Egyptian Consumer Protection Law. Your rights are protected and we are committed to providing you with the best service.